Privacy Policy

Menagerie collects information you provide and information generated through your use of the Platform:

• Account information: name, email address, username, password (stored as a hash), profile details, and account preferences.
• Contact information: shipping addresses, phone numbers, and other contact details you provide for transactions or communications.
• Payment-related information: billing details passed to our payment processor (Stripe). Menagerie does not store full card numbers or sensitive payment credentials.
• Device and technical information: IP address, browser type, operating system, device identifiers, and referring URLs collected automatically when you use the Platform.
• Usage analytics: pages viewed, search queries, click patterns, session duration, and feature interactions.
• Messages: content of messages sent through the Platform's messaging system between buyers and sellers.
• Listing and transaction information: listings you create, purchases you make, offers, bids, order history, and transaction records.
• Forum and community content: posts, replies, and other content you contribute to community areas of the Platform.
• Uploaded files: photos and other media you upload to the Platform in connection with listings or your profile.

Menagerie uses collected information to:

• operate, maintain, and improve the Platform and its features;
• process transactions, facilitate payments, and communicate order status;
• detect, investigate, and prevent fraud, abuse, and policy violations;
• enforce Platform policies and Terms of Service;
• moderate content and maintain the safety and integrity of the marketplace;
• communicate with users regarding accounts, transactions, and Platform updates;
• comply with legal obligations, respond to legal process, and cooperate with regulatory authorities.

Menagerie may share information with third parties in the following circumstances:

• Payment processors: Stripe and other payment service providers receive information necessary to process payments and prevent fraud.
• Hosting providers: cloud infrastructure and hosting services that store and serve Platform data.
• Analytics providers: services that help us understand Platform usage and improve user experience.
• Fraud prevention services: third-party tools used to identify and prevent fraudulent activity.
• Government authorities: when required by law, court order, subpoena, or regulatory requirement, Menagerie may disclose information to law enforcement or government agencies.

Menagerie does not sell personal information to third parties for their independent marketing purposes, except as disclosed in this Privacy Policy.

Menagerie implements commercially reasonable technical and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction.

No online platform can guarantee absolute security. Users acknowledge and agree that no method of data transmission or storage is entirely secure. Menagerie cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

Subject to applicable law, users may have certain rights with respect to their personal information, including:

• access to personal data Menagerie holds about you;
• correction of inaccurate or incomplete information;
• deletion of your account and associated personal data; and
• certain privacy-related disclosures required by applicable law.

To exercise these rights, contact us at privacy@menagerie.market. Menagerie will respond within the timeframe required by applicable law. Some requests may be subject to verification and legal retention obligations.

Menagerie uses the following types of cookies and similar technologies:

• Session cookies: required for authentication and secure access to your account.
• Analytics cookies: used to understand how users interact with the Platform and improve features.
• Preference storage: used to remember your settings and preferences between visits.

Users may configure their browser settings to refuse some or all cookies; however, disabling cookies may affect Platform functionality, including authentication.

Menagerie retains personal information for as long as necessary to operate the Platform, comply with legal obligations, resolve disputes, and enforce our agreements.

Account deletion requests will be processed within a reasonable timeframe. Certain information may be retained after account deletion where required by law, for fraud prevention, dispute resolution, or to fulfill outstanding obligations.